Our services
Hot line 24/24 - 7/7
A dedicated support service available 24/7.
At Novaxion, we understand the importance of responsive and reliable service to ensure the performance of your installations. That’s why we offer you a remote technical support service, available 24/7, accessible via email or WhatsApp.
On-site and remote installation
At Novaxion, we make the installation of our robots in your glass manufacturing plants seamless without compromising your productivity. Our qualified technicians carry out on-site installation without stopping the forming machine, ensuring optimal production continuity.
We also collaborate with machine integrators to offer remote installation. This approach allows a Novaxion technician to work in coordination with a local technician on-site, ensuring an efficient and smooth setup, regardless of the location.
Maintenance on site
In a responsible and sustainable approach, and to ensure the longevity and optimal performance of your equipment, we offer preventive maintenance contracts directly at the factory. These interventions help maintain your robots, carry out part replacements, or perform repairs.
Our expert technicians conduct a series of rigorous tests based on several key criteria:
- Mechanical
- Pneumatic and lubrication
- Electrical
- Software
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With this approach, we guarantee the performance of your machines while minimizing unexpected downtime.
Novaxion Academy
To ensure the efficiency of your equipment, Novaxion offers comprehensive training both before and after each on-site installation. These sessions cover several key topics to guarantee optimal handling of your robots:
- Safety
- Hardware system definition
- Functional characteristics
- Database management
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Our training programs are designed to provide you with all the necessary skills to make the most of your installation, ensuring both safety and full control of the features. Strengthening the robustness of your equipment with a focus on sustainability is our top priority.
For more information about our service offerings, please send an email to:
